SmartBiz遵循SDG 企業大獎委員會的嚴格甄選程序，並於2021年8月7日被評為“符合可持續發展之企業”。

Co-founder & CTO Prof. Ir Spencer Li delivered a talk “How Does the after-COVID-19 “ABCDEF” effects model affect the development of Internet of Things and its Applications to improve Customer Experiences?“ in The International Conference on Advanced Engineering, Technology and Applications (ICAETA-2021), Turkey. Based on Prof. Li’s after-COVID-19 “ABCDEF” effects model defining “architectural framework for the decision-making process,” the paper examines how human factors and emerging technologies affect organizational behaviour on implementing the digital transformation of business processes by the adoption of the Internet of Things and its applications in pandemic corona diseases. Recently, ‘COVID-19 has radically changed the global economy by accelerating the digital transformation to create New Normal customer experiences (CX). This paper summarizes “next experience” initiatives by applying six pivotal elements of the ‘after-COVID-19 “ABCDEF” effects model - Artificial Intelligence, Blockchain/Big Data, Customer Experience, Digital Transformation, Emotion, and Fintech.’

The Palgrave Handbook of FinTech and Blockchain is the first multidisciplinary handbook of FinTech and blockchain covering finance, economics, and law within financial services technology. The handbook offers an extensive global discussion of structured finance, ICT, distributed ledger technology (DLT), data protection, artificial intelligence, and cryptocurrencies includes discussions of cybersecurity and cryptography and how they relate to regulation, consumer protection, and financial stability. Co-founder & CTO Prof. Ir Spencer Li contributed the Chapter “How Does Digital Transformation Improve Customer Experience?” to share its expertise on digital transformation and new O2O customer journey.

疫情背景下，远程办公或服务成为新趋势。 创新科技署（ITC）在防疫抗疫基金下推出远程商务（D-Biz）计划，支持企业采用资讯科技解决方案，在疫情期间继续开展业务和服务。 香港生产力促进局是该计划的秘书处。