SmartBiz 新闻和奖项
Smart Business Consultancy Limited 与Guru Online (Holdings) Limited (HKSE 8121)合作开发O2O C3C (O2O CardFree CRM) 系统，以展示基于“ after-COVID-19“ABCDEF”影响模型”的全新数位客户体验，特别是关于客户旅程和情感。 Guru Online (Holdings) Limited是一家主要從事媒體及娛樂業務的香港上市投資控股公司。該公司通過四個業務部門運營︰數位廣告投放服務分部從事通過數位媒體提供廣告投放服務；社交媒體管理服務分部通過社交媒體平臺在公司簡介頁面上提供設置、維護和監控服務；創意及科技服務分部從事數位廣告的設計及文案、企業簡介頁面、網站及應用程式的製作，以及提供相關顧問服務；網際網路營銷平臺分部參與為旅游業提供網際網路營銷平臺。
O2O无卡CRM系统（O2O C3C）是新数字化转型时代CRM的新方式。 O2O C3C由虚拟通行证、智能会员库、现成市场和量身定制的登陆页面组成。 O2O C3C 收集和分析您的会员大数据。 它允许个性化推送通知以提高版税。 它提供现成的登录页面和在线商店，以扩展您的市场并为您的会员提供 O2O 客户体验。 它将实体卡、活动和 VIP 优惠券转换为虚拟的。 客户只需随时随地添加他们的数字钱包！
FAST is one of the job creation schemes established under the Hong Kong Special Administrative Region (HKSAR) Government’s Anti-epidemic Fund to support local industries affected by the COVID-19 pandemic. The programme provides financial assistance to local companies engaged in the FinTech sector to create new jobs. Smart Business Consultancy Limited was glad to receive the financial subsidy from FAST aims to create new job opportunities in the FinTech sector and enrich Hong Kong’s FinTech talent pool in order to enhance the city’s competitive edge and reinforce its position as a leading international financial centre. Co-founder & CTO Prof. Ir Spencer Li added that FinTech talent pool is an important asset for Hong Kong to enhance the city’s competitive edge and reinforce its position as a leading international financial centre.
This special issue hosts four papers, covering crucial aspects of new technologies in the world of financial services, while exploring COVID-19 consequences. The first contribution by Co-founder & CTO Prof. Ir Spencer Li, “How Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?” tries to foreshadow how new normality will take place, looking at digital transformation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spencer focuses on customers’ behavior, at the same time paying attention to a series of psychological effects and examining how “customer experience leaders” outperform their competitors. He provides an original theoretical model, the after-COVID-19 “ABCDEF” effects model, which is defined as an “architectural framework for the decision-making process” combining human factors and emerging technologies in order to manage in the next normal.
Sheraton Hong Kong Tung Chung Hotel and Sheraton by Four Points was newly opened in January 2021. Sheraton Hong Kong Tung Chung Hotel has a rooftop grill restaurant, outdoor swimming pool, a bar and garden in Hong Kong. With free WiFi, this 5-star hotel offers a kids' club and a concierge service. Four Points by Sheraton Hong Kong Tung Chung delivers a restful stay for smart business and leisure travelers on their next adventures. Fun-loving types can relax over Hong Kong’s contribution to the global signature Best Brews craft beer programme as well as enjoy two timeless dining choices. Co-founder & CTO Prof. Ir Spencer Li expressed his gratitude to Sheraton Hotel groups to award this special marketing and advertisement management of Official Account Management of two newly opened hotels. He would encourage the whole marketing team to adopt new ways of O2O marketing techniques to attract more local tourists to the best services from two Sheraton hotels during COVID-19.
Smart Business Consultancy Limited has signed the distributorship of eByte WeChat Mini-program Solutions. eByte WeChat Mini-program can allow customers to perform online promotion of products and services, online business transactions in WeChar EcoSystem by accepting payment of WeChat Pay, Alipay, Visa/MasterCard. On behalf of Smart Business, Co-founder & CTO Prof. Ir Spencer Li had great confidence to sell existing customers to enjoy the benefits of using eByte solutions for Smart Retails customer experience.
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