SmartBiz 新聞和獎項
SmartBiz 與Guru Online (Holdings) Limited (HKSE 8121)合作開發O2O C3C (O2O無卡客戶管理) 系統，以展示基於“ After-COVID-19 “ABCDEF”影響模型”的全新數位客戶體驗，特別是關於客戶旅程和情感。 Guru Online (Holdings) Limited是一家主要從事媒體及娛樂業務的香港上市投資控股公司。該公司通過四個業務部門運營︰數位廣告投放服務分部從事通過數位媒體提供廣告投放服務；社交媒體管理服務分部通過社交媒體平臺在公司簡介頁面上提供設置、維護和監控服務；創意及科技服務分部從事數位廣告的設計及文案、企業簡介頁面、網站及應用程式的製作，以及提供相關顧問服務；網際網路營銷平臺分部參與為旅游業提供網際網路營銷平臺。
O2O無卡CRM系統（O2O C3C）是新數位化轉型時代的CRM新方式。 O2O C3C由虛擬通行證，智慧會員群，現成市場和量身定製的登陸頁面組成。 O2O C3C收集並分析您會員的大數據。 它允許個人化的推送通知來提高版稅。 它提供現成的登錄頁面和在線商店，以擴展您的市場併為您的會員提供O2O客戶體驗。 它將實體卡，活動和VIP優惠券轉換為虛擬。 客戶只需隨時隨地添加他們的數位錢包！
FAST is one of the job creation schemes established under the Hong Kong Special Administrative Region (HKSAR) Government’s Anti-epidemic Fund to support local industries affected by the COVID-19 pandemic. The programme provides financial assistance to local companies engaged in the FinTech sector to create new jobs. Smart Business Consultancy Limited was glad to receive the financial subsidy from FAST aims to create new job opportunities in the FinTech sector and enrich Hong Kong’s FinTech talent pool in order to enhance the city’s competitive edge and reinforce its position as a leading international financial centre. Co-founder & CTO Prof. Ir Spencer Li added that FinTech talent pool is an important asset for Hong Kong to enhance the city’s competitive edge and reinforce its position as a leading international financial centre.
This special issue hosts four papers, covering crucial aspects of new technologies in the world of financial services, while exploring COVID-19 consequences. The first contribution by Co-founder & CTO Prof. Ir Spencer Li, “How Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?” tries to foreshadow how new normality will take place, looking at digital transformation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spencer focuses on customers’ behavior, at the same time paying attention to a series of psychological effects and examining how “customer experience leaders” outperform their competitors. He provides an original theoretical model, the after-COVID-19 “ABCDEF” effects model, which is defined as an “architectural framework for the decision-making process” combining human factors and emerging technologies in order to manage in the next normal.
Sheraton Hong Kong Tung Chung Hotel and Sheraton by Four Points was newly opened in January 2021. Sheraton Hong Kong Tung Chung Hotel has a rooftop grill restaurant, outdoor swimming pool, a bar and garden in Hong Kong. With free WiFi, this 5-star hotel offers a kids' club and a concierge service. Four Points by Sheraton Hong Kong Tung Chung delivers a restful stay for smart business and leisure travelers on their next adventures. Fun-loving types can relax over Hong Kong’s contribution to the global signature Best Brews craft beer programme as well as enjoy two timeless dining choices. Co-founder & CTO Prof. Ir Spencer Li expressed his gratitude to Sheraton Hotel groups to award this special marketing and advertisement management of Official Account Management of two newly opened hotels. He would encourage the whole marketing team to adopt new ways of O2O marketing techniques to attract more local tourists to the best services from two Sheraton hotels during COVID-19.
Smart Business Consultancy Limited has signed the distributorship of eByte WeChat Mini-program Solutions. eByte WeChat Mini-program can allow customers to perform online promotion of products and services, online business transactions in WeChar EcoSystem by accepting payment of WeChat Pay, Alipay, Visa/MasterCard. On behalf of Smart Business, Co-founder & CTO Prof. Ir Spencer Li had great confidence to sell existing customers to enjoy the benefits of using eByte solutions for Smart Retails customer experience.
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