{"id":959,"date":"2021-01-11T17:08:51","date_gmt":"2021-01-11T09:08:51","guid":{"rendered":"https:\/\/smartbusiness.com.hk\/?p=959"},"modified":"2023-07-03T17:18:12","modified_gmt":"2023-07-03T09:18:12","slug":"co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s","status":"publish","type":"post","link":"https:\/\/smartbusiness.com.hk\/zh_hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/","title":{"rendered":"Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"959\" class=\"elementor elementor-959\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a6b2bfb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7a6b2bfb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fdaf37\" data-id=\"fdaf37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6952c02c elementor-widget elementor-widget-shortcode\" data-id=\"6952c02c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"707\" class=\"elementor elementor-707\" data-elementor-post-type=\"ae_global_templates\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fb9a24c elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"7fb9a24c\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b1ce57d\" data-id=\"4b1ce57d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6bbc095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bbc095\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-65a518d7\" data-id=\"65a518d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7274b820 elementor-widget__width-auto elementor-widget-tablet__width-auto elementor-widget elementor-widget-image\" data-id=\"7274b820\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-1024x512.png\" class=\"attachment-large size-large wp-image-3499\" alt=\"\" srcset=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-1024x512.png 1024w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-300x150.png 300w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-768x384.png 768w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-1536x768.png 1536w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/SmartBiz-logo-13-1-2048x1024.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413146d0 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile elementor-nav-menu--stretch elementor-widget__width-auto elementor-widget-tablet__width-auto elementor-hidden-mobile elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"413146d0\" data-element_type=\"widget\" data-settings=\"{&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-angle-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;horizontal&quot;,&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-413146d0\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-6829\"><a class=\"elementor-item\">DTSPP<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6826\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/dtspp\/\" class=\"elementor-sub-item\">DTSPP Notice and Training Registration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6824\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/sharing-on-dtspp-solution-training\/\" class=\"elementor-sub-item\">DTSPP \u89e3\u6c7a\u65b9\u6848\u57f9\u8a13\u5206\u4eab<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348\"><a class=\"elementor-item\">\u89e3\u51b3\u65b9\u6848<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-534\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/o2oc3c\/\" class=\"elementor-sub-item\">O2O C3C \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5674\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/cross-border-ecommerce-solutions\/\" class=\"elementor-sub-item\">\u8de8\u5883\u96fb\u5b50\u5546\u52d9\u89e3\u6c7a\u65b9\u6848<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5745\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/application-for-government-funds-services\/\" class=\"elementor-sub-item\">\u7533\u8acb\u653f\u5e9c\u8cc7\u52a9\u670d\u52d9<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1041\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/consultancy\/\" class=\"elementor-sub-item\">\u9867\u554f\u670d\u52d9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-347\"><a class=\"elementor-item\">\u50f9\u503c\u89c0<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1043\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/csr\/\" class=\"elementor-sub-item\">\u4f01\u696d\u793e\u6703\u8cac\u4efb<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2169\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/esg\/\" class=\"elementor-sub-item\">\u74b0\u5883\u3001\u793e\u6703\u53ca\u7ba1\u6cbb<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1011\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/press\/\" class=\"elementor-item\">\u50b3\u5a92<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1012\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/about-us\/\" class=\"elementor-item\">\u95dc\u65bc\u6211\u5011<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1040\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/career\/\" class=\"elementor-item\">\u8077\u4f4d<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-413146d0\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-6829\"><a class=\"elementor-item\" tabindex=\"-1\">DTSPP<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6826\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/dtspp\/\" class=\"elementor-sub-item\" tabindex=\"-1\">DTSPP Notice and Training Registration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6824\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/sharing-on-dtspp-solution-training\/\" class=\"elementor-sub-item\" tabindex=\"-1\">DTSPP \u89e3\u6c7a\u65b9\u6848\u57f9\u8a13\u5206\u4eab<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348\"><a class=\"elementor-item\" tabindex=\"-1\">\u89e3\u51b3\u65b9\u6848<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-534\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/o2oc3c\/\" class=\"elementor-sub-item\" tabindex=\"-1\">O2O C3C \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5674\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/cross-border-ecommerce-solutions\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u8de8\u5883\u96fb\u5b50\u5546\u52d9\u89e3\u6c7a\u65b9\u6848<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5745\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/application-for-government-funds-services\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u7533\u8acb\u653f\u5e9c\u8cc7\u52a9\u670d\u52d9<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1041\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/consultancy\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u9867\u554f\u670d\u52d9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-347\"><a class=\"elementor-item\" tabindex=\"-1\">\u50f9\u503c\u89c0<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1043\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/csr\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u4f01\u696d\u793e\u6703\u8cac\u4efb<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2169\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/esg\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u74b0\u5883\u3001\u793e\u6703\u53ca\u7ba1\u6cbb<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1011\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/press\/\" class=\"elementor-item\" tabindex=\"-1\">\u50b3\u5a92<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1012\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/about-us\/\" class=\"elementor-item\" tabindex=\"-1\">\u95dc\u65bc\u6211\u5011<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1040\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/career\/\" class=\"elementor-item\" tabindex=\"-1\">\u8077\u4f4d<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b178bc\" data-id=\"5b178bc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc4b3a8 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile elementor-nav-menu--stretch elementor-widget__width-auto elementor-widget-tablet__width-auto elementor-hidden-mobile elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"fc4b3a8\" data-element_type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-fc4b3a8\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3402\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/contact-us\/\" class=\"elementor-item\">\u806f\u7e6b\u6211\u5011<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-fc4b3a8\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3402\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">\u806f\u7e6b\u6211\u5011<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eccde7d elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile elementor-nav-menu--stretch elementor-widget__width-auto elementor-widget-tablet__width-auto elementor-hidden-desktop elementor-hidden-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"eccde7d\" data-element_type=\"widget\" data-settings=\"{&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-angle-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;horizontal&quot;,&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-eccde7d\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6781\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/dtspp\/\" class=\"elementor-item\">DTSPP<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6822\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/sharing-on-dtspp-solution-training\/\" class=\"elementor-sub-item\">DTSPP \u89e3\u6c7a\u65b9\u6848\u57f9\u8a13\u5206\u4eab<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3391\"><a href=\"\/zh_hk\/\" class=\"elementor-item\">\u89e3\u51b3\u65b9\u6848<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3401\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/o2oc3c\/\" class=\"elementor-sub-item\">O2O C3C \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5675\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/cross-border-ecommerce-solutions\/\" class=\"elementor-sub-item\">\u8de8\u5883\u96fb\u5b50\u5546\u52d9\u89e3\u6c7a\u65b9\u6848<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5746\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/application-for-government-funds-services\/\" class=\"elementor-sub-item\">\u7533\u8acb\u653f\u5e9c\u8cc7\u52a9\u670d\u52d9<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3397\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/consultancy\/\" class=\"elementor-sub-item\">\u9867\u554f\u670d\u52d9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3392\"><a href=\"\/zh_hk\/\" class=\"elementor-item\">\u50f9\u503c\u89c0<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3399\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/csr\/\" class=\"elementor-sub-item\">\u4f01\u696d\u793e\u6703\u8cac\u4efb<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3394\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/esg\/\" class=\"elementor-sub-item\">\u74b0\u5883\u3001\u793e\u6703\u53ca\u7ba1\u6cbb<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3396\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/press\/\" class=\"elementor-item\">\u50b3\u5a92<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3400\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/about-us\/\" class=\"elementor-item\">\u95dc\u65bc\u6211\u5011<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3395\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/career\/\" class=\"elementor-item\">\u8077\u4f4d<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3393\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/contact-us\/\" class=\"elementor-item\">\u806f\u7e6b\u6211\u5011<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-eccde7d\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6781\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/dtspp\/\" class=\"elementor-item\" tabindex=\"-1\">DTSPP<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6822\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/sharing-on-dtspp-solution-training\/\" class=\"elementor-sub-item\" tabindex=\"-1\">DTSPP \u89e3\u6c7a\u65b9\u6848\u57f9\u8a13\u5206\u4eab<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3391\"><a href=\"\/zh_hk\/\" class=\"elementor-item\" tabindex=\"-1\">\u89e3\u51b3\u65b9\u6848<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3401\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/o2oc3c\/\" class=\"elementor-sub-item\" tabindex=\"-1\">O2O C3C \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5675\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/cross-border-ecommerce-solutions\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u8de8\u5883\u96fb\u5b50\u5546\u52d9\u89e3\u6c7a\u65b9\u6848<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5746\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/application-for-government-funds-services\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u7533\u8acb\u653f\u5e9c\u8cc7\u52a9\u670d\u52d9<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3397\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/consultancy\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u9867\u554f\u670d\u52d9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3392\"><a href=\"\/zh_hk\/\" class=\"elementor-item\" tabindex=\"-1\">\u50f9\u503c\u89c0<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3399\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/csr\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u4f01\u696d\u793e\u6703\u8cac\u4efb<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3394\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/esg\/\" class=\"elementor-sub-item\" tabindex=\"-1\">\u74b0\u5883\u3001\u793e\u6703\u53ca\u7ba1\u6cbb<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3396\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/press\/\" class=\"elementor-item\" tabindex=\"-1\">\u50b3\u5a92<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3400\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/about-us\/\" class=\"elementor-item\" tabindex=\"-1\">\u95dc\u65bc\u6211\u5011<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3395\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/career\/\" class=\"elementor-item\" tabindex=\"-1\">\u8077\u4f4d<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3393\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">\u806f\u7e6b\u6211\u5011<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35c83b66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35c83b66\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ecfbbce\" data-id=\"ecfbbce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5634ee1 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"5634ee1\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524688e3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"524688e3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b09fc6 elementor-widget elementor-widget-post-info\" data-id=\"41b09fc6\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3e9865c elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/2021\/01\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>11 1 \u6708 2021<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-753c1736 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"753c1736\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c665cd1\" data-id=\"5c665cd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-227ad11 elementor-widget elementor-widget-image\" data-id=\"227ad11\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"632\" height=\"1024\" src=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\" class=\"attachment-large size-large wp-image-967\" alt=\"\" srcset=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg 632w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-185x300.jpg 185w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227.jpg 645w\" sizes=\"(max-width: 632px) 100vw, 632px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aa0d46e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa0d46e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f634e4d\" data-id=\"f634e4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-783d3695 elementor-widget elementor-widget-text-editor\" data-id=\"783d3695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This special issue features four papers covering key aspects of new technologies in financial services, while exploring the consequences of COVID-19.<\/p><p>Co-Founder and CTO Ir Prof. Spencer Li&#8217;s first article titled &#8220;How can COVID-19 accelerate the digital transformation of business processes and customer experience?&#8221; , especially customer experience. In other words, this article explores how organizations can accelerate the digital transformation of business processes for better customer experience while reducing exposure to COVID-19. After outlining the impact of COVID-19 on digital transformation, Spencer focuses on customer behavior while looking at a range of psychological effects, and examines how &#8220;customer experience leaders&#8221; outperform their competitors. He offers an original theoretical model, the post-COVID-19 &#8220;ABCDEF&#8221; effect model, which is defined as an &#8220;architectural framework for decision-making processes&#8221; that incorporates human factors and emerging technologies to manage in the next normal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-22b27ec\" data-id=\"22b27ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbbf1e8 elementor-widget elementor-widget-image\" data-id=\"bbbf1e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"556\" height=\"567\" src=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/image-4.jpg\" class=\"attachment-large size-large wp-image-968\" alt=\"\" srcset=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/image-4.jpg 556w, https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/image-4-294x300.jpg 294w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b414ed elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"45b414ed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-777eae5d\" data-id=\"777eae5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1acf4ec elementor-widget elementor-widget-shortcode\" data-id=\"1acf4ec\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"787\" class=\"elementor elementor-787\" data-elementor-post-type=\"ae_global_templates\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7046fc90 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"7046fc90\" data-element_type=\"section\" id=\"smart-biz-footer\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f3fc944\" data-id=\"6f3fc944\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-36044c6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36044c6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-12ee2482\" data-id=\"12ee2482\" data-element_type=\"column\" id=\"hidden_language\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79e233a5 elementor-widget elementor-widget-text-editor\" data-id=\"79e233a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u8a9e\u8a00\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdf584 elementor-widget__width-auto elementor-widget elementor-widget-shortcode\" data-id=\"bfdf584\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">[wpml_language_selector_widget]<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2f78c655\" data-id=\"2f78c655\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fe3113b elementor-widget elementor-widget-text-editor\" data-id=\"5fe3113b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u793e\u7fa4\u5a92\u9ad4\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-007a987 elementor-grid-4 e-grid-align-right elementor-widget__width-auto elementor-shape-rounded elementor-widget elementor-widget-social-icons\" data-id=\"007a987\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-f695876\" href=\"https:\/\/www.facebook.com\/smartbiz.hk\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-c9a5f07\" href=\"https:\/\/www.linkedin.com\/company\/smart-business-consultancy-limited\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-3ad0768\" href=\"https:\/\/www.instagram.com\/smartbiz.hk\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0141221 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0141221\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-650ffbd\" data-id=\"650ffbd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e39a7d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e39a7d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-420795cd elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"420795cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-3d800710\" data-id=\"3d800710\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61c5679d elementor-widget elementor-widget-text-editor\" data-id=\"61c5679d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u89e3\u51b3\u65b9\u6848<\/p><ul><li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/o2oc3c\/\">O2O C3C \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71<\/a><\/li><li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/cross-border-ecommerce-solutions\/\">\u8de8\u5883\u96fb\u5b50\u5546\u52d9\u89e3\u6c7a\u65b9\u6848<\/a><\/li><li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/application-for-government-funds-services\/\">\u7533\u8acb\u653f\u5e9c\u8cc7\u52a9\u670d\u52d9<\/a><\/li><li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/consultancy\/\">\u9867\u554f\u670d\u52d9<\/a><\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-246c04ae\" data-id=\"246c04ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bdd5799 elementor-widget elementor-widget-text-editor\" data-id=\"5bdd5799\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u50f9\u503c\u89c0\n<ul>\n \t<li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/csr\/\">\u4f01\u696d\u793e\u6703\u8cac\u4efb<\/a><\/li>\n \t<li style=\"list-style-type: none;\"><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/esg\/\">\u74b0\u5883\u3001\u793e\u6703\u53ca\u7ba1\u6cbb<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-6c4f79d1\" data-id=\"6c4f79d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc5245 elementor-widget elementor-widget-text-editor\" data-id=\"5bc5245\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/press\/\" data-wplink-edit=\"true\">\u50b3\u5a92<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-11c7942a\" data-id=\"11c7942a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6597ebe elementor-widget elementor-widget-text-editor\" data-id=\"6597ebe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/about-us\/\" data-wplink-edit=\"true\">\u95dc\u65bc\u6211\u5011<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-6d9cd81d\" data-id=\"6d9cd81d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4aaaacc5 elementor-widget elementor-widget-text-editor\" data-id=\"4aaaacc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/career\/\" data-wplink-edit=\"true\">\u8077\u4f4d<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-c800c33\" data-id=\"c800c33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c28d43 elementor-widget elementor-widget-text-editor\" data-id=\"9c28d43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/contact-us\/\">\u806f\u7e6b\u6211\u5011<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-72b98cd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72b98cd3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6ef76503\" data-id=\"6ef76503\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23ba6ffc elementor-widget elementor-widget-text-editor\" data-id=\"23ba6ffc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCopyright \u00a9 2026\u00a0Smart Business Consultancy Limited\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>This special issue hosts four papers, covering crucial aspects of new technol\u00adogies in the world of financial services, while exploring COVID-19 consequences.<\/p>\n<p>The first contribution by Co-founder &#038; CTO Prof. Ir Spencer Li, \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d tries to foreshadow how new normality will take place, looking at digital transfor\u00admation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spen\u00adcer focuses on customers\u2019 behavior, at the same time paying attention to a se\u00adries of psychological effects and examining how \u201ccustomer experience leaders\u201d outperform their competitors. He provides an original theoretical model, the after-COVID-19 \u201cABCDEF\u201d effects model, which is defined as an \u201carchitectur\u00adal framework for the decision-making process\u201d combining human factors and emerging technologies in order to manage in the next normal.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-959","post","type-post","status-publish","format-standard","hentry","category-news","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Co-founder &amp; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartbusiness.com.hk\/zh_hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Co-founder &amp; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy\" \/>\n<meta property=\"og:description\" content=\"This special issue hosts four papers, covering crucial aspects of new technol\u00adogies in the world of financial services, while exploring COVID-19 consequences.  The first contribution by Co-founder &amp; CTO Prof. Ir Spencer Li, \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d tries to foreshadow how new normality will take place, looking at digital transfor\u00admation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spen\u00adcer focuses on customers\u2019 behavior, at the same time paying attention to a se\u00adries of psychological effects and examining how \u201ccustomer experience leaders\u201d outperform their competitors. He provides an original theoretical model, the after-COVID-19 \u201cABCDEF\u201d effects model, which is defined as an \u201carchitectur\u00adal framework for the decision-making process\u201d combining human factors and emerging technologies in order to manage in the next normal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartbusiness.com.hk\/zh_hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Business Consultancy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/smartbiz.hk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-11T09:08:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-03T09:18:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\" \/>\n<meta name=\"author\" content=\"smartbizstem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"smartbizstem\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9810\u8a08\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\"},\"author\":{\"name\":\"smartbizstem\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/93b96a62c47b4d2d314d4bb49d1647a7\"},\"headline\":\"Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business\",\"datePublished\":\"2021-01-11T09:08:51+00:00\",\"dateModified\":\"2023-07-03T09:18:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\"},\"wordCount\":177,\"publisher\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#organization\"},\"image\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"zh-HK\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\",\"url\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\",\"name\":\"Co-founder & CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy\",\"isPartOf\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\",\"datePublished\":\"2021-01-11T09:08:51+00:00\",\"dateModified\":\"2023-07-03T09:18:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#breadcrumb\"},\"inLanguage\":\"zh-HK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-HK\",\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage\",\"url\":\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\",\"contentUrl\":\"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/smartbusiness.com.hk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#website\",\"url\":\"https:\/\/smartbusiness.com.hk\/zh\/\",\"name\":\"Smart Business Consultancy\",\"description\":\"Your Pioneer in Digital Transformation\",\"publisher\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/smartbusiness.com.hk\/zh\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-HK\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#organization\",\"name\":\"Smart Business Consultancy Limited\",\"url\":\"https:\/\/smartbusiness.com.hk\/zh\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-HK\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/secureservercdn.net\/160.153.137.91\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/08\/favicon-1.png?time=1659590997\",\"contentUrl\":\"https:\/\/secureservercdn.net\/160.153.137.91\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/08\/favicon-1.png?time=1659590997\",\"width\":663,\"height\":663,\"caption\":\"Smart Business Consultancy Limited\"},\"image\":{\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/smartbiz.hk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/93b96a62c47b4d2d314d4bb49d1647a7\",\"name\":\"smartbizstem\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-HK\",\"@id\":\"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0c9b1ed2d80b325c1fd53893016c5211367b1778177729973c08cb2c9a9c3481?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0c9b1ed2d80b325c1fd53893016c5211367b1778177729973c08cb2c9a9c3481?s=96&d=mm&r=g\",\"caption\":\"smartbizstem\"},\"sameAs\":[\"https:\/\/smartbusiness.com.hk\"],\"url\":\"https:\/\/smartbusiness.com.hk\/zh_hk\/author\/smartbizstem\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Co-founder & CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartbusiness.com.hk\/zh_hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/","og_locale":"zh_HK","og_type":"article","og_title":"Co-founder & CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy","og_description":"This special issue hosts four papers, covering crucial aspects of new technol\u00adogies in the world of financial services, while exploring COVID-19 consequences.  The first contribution by Co-founder & CTO Prof. Ir Spencer Li, \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d tries to foreshadow how new normality will take place, looking at digital transfor\u00admation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spen\u00adcer focuses on customers\u2019 behavior, at the same time paying attention to a se\u00adries of psychological effects and examining how \u201ccustomer experience leaders\u201d outperform their competitors. He provides an original theoretical model, the after-COVID-19 \u201cABCDEF\u201d effects model, which is defined as an \u201carchitectur\u00adal framework for the decision-making process\u201d combining human factors and emerging technologies in order to manage in the next normal.","og_url":"https:\/\/smartbusiness.com.hk\/zh_hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/","og_site_name":"Smart Business Consultancy","article_publisher":"https:\/\/www.facebook.com\/smartbiz.hk","article_published_time":"2021-01-11T09:08:51+00:00","article_modified_time":"2023-07-03T09:18:12+00:00","og_image":[{"url":"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg","type":"","width":"","height":""}],"author":"smartbizstem","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"smartbizstem","\u9810\u8a08\u95b1\u8b80\u6642\u9593":"5 \u5206\u9418"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#article","isPartOf":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/"},"author":{"name":"smartbizstem","@id":"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/93b96a62c47b4d2d314d4bb49d1647a7"},"headline":"Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business","datePublished":"2021-01-11T09:08:51+00:00","dateModified":"2023-07-03T09:18:12+00:00","mainEntityOfPage":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/"},"wordCount":177,"publisher":{"@id":"https:\/\/smartbusiness.com.hk\/zh\/#organization"},"image":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage"},"thumbnailUrl":"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg","articleSection":["News"],"inLanguage":"zh-HK"},{"@type":"WebPage","@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/","url":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/","name":"Co-founder & CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business - Smart Business Consultancy","isPartOf":{"@id":"https:\/\/smartbusiness.com.hk\/zh\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage"},"image":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage"},"thumbnailUrl":"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg","datePublished":"2021-01-11T09:08:51+00:00","dateModified":"2023-07-03T09:18:12+00:00","breadcrumb":{"@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#breadcrumb"},"inLanguage":"zh-HK","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/"]}]},{"@type":"ImageObject","inLanguage":"zh-HK","@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#primaryimage","url":"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg","contentUrl":"https:\/\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/07\/IMG_0227-632x1024.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/smartbusiness.com.hk\/co-founder-cto-prof-ir-spencer-lis-journal-paper-how-does-covid-19-speed-the-digital-transformation-of-business-processes-and-customer-experiences-was-published-on-the-s\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartbusiness.com.hk\/"},{"@type":"ListItem","position":2,"name":"Co-founder &#038; CTO Prof. Ir Spencer Li\u2019s journal paper \u201cHow Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?\u201d was published on The Special Issue on FinTech, Review of Business"}]},{"@type":"WebSite","@id":"https:\/\/smartbusiness.com.hk\/zh\/#website","url":"https:\/\/smartbusiness.com.hk\/zh\/","name":"Smart Business Consultancy","description":"Your Pioneer in Digital Transformation","publisher":{"@id":"https:\/\/smartbusiness.com.hk\/zh\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartbusiness.com.hk\/zh\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-HK"},{"@type":"Organization","@id":"https:\/\/smartbusiness.com.hk\/zh\/#organization","name":"Smart Business Consultancy Limited","url":"https:\/\/smartbusiness.com.hk\/zh\/","logo":{"@type":"ImageObject","inLanguage":"zh-HK","@id":"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/logo\/image\/","url":"https:\/\/secureservercdn.net\/160.153.137.91\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/08\/favicon-1.png?time=1659590997","contentUrl":"https:\/\/secureservercdn.net\/160.153.137.91\/smartbusiness.com.hk\/wp-content\/uploads\/2022\/08\/favicon-1.png?time=1659590997","width":663,"height":663,"caption":"Smart Business Consultancy Limited"},"image":{"@id":"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/smartbiz.hk"]},{"@type":"Person","@id":"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/93b96a62c47b4d2d314d4bb49d1647a7","name":"smartbizstem","image":{"@type":"ImageObject","inLanguage":"zh-HK","@id":"https:\/\/smartbusiness.com.hk\/zh\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0c9b1ed2d80b325c1fd53893016c5211367b1778177729973c08cb2c9a9c3481?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0c9b1ed2d80b325c1fd53893016c5211367b1778177729973c08cb2c9a9c3481?s=96&d=mm&r=g","caption":"smartbizstem"},"sameAs":["https:\/\/smartbusiness.com.hk"],"url":"https:\/\/smartbusiness.com.hk\/zh_hk\/author\/smartbizstem\/"}]}},"_links":{"self":[{"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/posts\/959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/comments?post=959"}],"version-history":[{"count":16,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/posts\/959\/revisions"}],"predecessor-version":[{"id":6324,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/posts\/959\/revisions\/6324"}],"wp:attachment":[{"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/media?parent=959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/categories?post=959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smartbusiness.com.hk\/zh_hk\/wp-json\/wp\/v2\/tags?post=959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}