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O2O & C3C
A New Way Of O2O CRM, Loyal Program, And Customer Retention For All Merchants
ABOUT O2O C3C SYSTEM
SMART MEMBERBASE
Smart Memberbase is the core building block of big data for O2O C3C CRM. Some predictive and robotics process automation (RPA) will apply to push the products and services.
VIRTUAL PASSES
Virtual Passes offers new ways of O2O membership card with various increasing different types of event and loyalty program triggers like VIP, event, ticketing, coupon, annual services maintenance renewal, etc.
LANDING PAGE
Landing Page enables merchants to link to various promotional landing pages in an easy way. Only simple steps are taken to establish a consolidated one-page landing page.
READY MADE MARKETPLACE
Ready Made Marketplace has built-in online store functions which are adapted to mobile screen size (responsive mode), nice layout design, easy to link with existing customer domains.
YOUR PIONEER IN CRM
Customers easily manage their O2O C3C CRM in a smooth end-to-end customer journey.
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Our Values
Smartbiz is “Your Pioneer in Digital Transformation” and determined to create a new way of the O2O customer journey to help merchants to grow. SmartBiz’s motto is “Innovation Drives Digital Transformation”.
Digital Transformation Consultancy
Co-founder & CTO Ir Prof. Spencer Li has delivered a lot of public talks about customer experience, digital transformation, and fintech. He has recently published “after-COVID-19 “ABCDEF” Effects Model” – AI, Blockchain/Big Data, Customer Experience, Digital Transformation, Emotion, and Fintech. This “after-COVID-19 “ABCDEF” Effects Model” is being implemented by SmartBiz and often quoted by scholars and organizations such as World Health Organization (WHO).
Solve Customer Pain-points
According to recent research, most of customers do not like to download apps, and they have only 8 second attention of choosing your products and services.
Help Merchants to achieve customer satisfaction
SmartBiz helps merchants to reach and retain potential members by a good customized customer journey.
Due to lack of IT resources and digital transformation knowledge, SmartBiz is the best business partner to solve merchant pain-points by offering SaaS O2O C3C solution.
Cases
Lifeway Insurance Underwriters Limited is doing general insurance business. SmartBiz has helped Lifeway to automate the annual policy renewal, and build a good CRM customer database
The Nature of Tea is one of leading consumer tea company. Various virtual passes of its tea products are designed for loyalty customers.
Features
Create Brand Awareness
O2O C3C is a new way of CRM. Virtual Passes can help customer to build create brand customer brands and create brand awareness. It can generate promotional QR codes to spread the event/products/services invitation. Customers can save their personal Virtual Passes to their mobile which is never lost. Virtual Passes is growingly accepted in the market to reach your potential customers.
Build Engagement
Smart MemberBase generate and send out personal notifications directly to customers and members’ smart phones. Powerful geotagging allows pop-up reminder to members for promotion nearby. It is a direct and effective customer engagement and acquisition method.
Encourage Sales
Marketplace module provide 24/7 online stores. It supports multiple e-payment methods to help merchants to generate sales. It is an effective and efficient sales channel and sales conversion anytime and anywhere.Superior Service
Landing Page module organizes all links in a customized page. It applies data analytics to collect data for daily clicks and views for analysing customer buying behaviours. 24/7 self service FAQ (Frequent Asked Questions) is used to improve customer service.
Upsell/Referral
Virtual Passes can generate e-membership card for points or stamps collection. It reduces all manual procedures and seamless all gift/coupon redemption. Referral QR codes of products and services can be spread virtually.OUR SIGNATURE CLIENTS
Our signature clients include Sheraton Hong Kong Tung Chung Hotel, Private i, Choi Fung Hong, Lifeway Regain Insurance, ITO Futon, etc.
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