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SmartBiz News and Awards
O2O Cardfree CRM System (O2O C3C) is a new way of CRM in new Digital Transformation age. O2O C3C is composed of Virtual Passes, Smart MemberBase, Ready-Made Marketplace, and Tailor-Made Landing Page. O2O C3C collects and analyzes big data of your members. It allows personalized push notification to boost royalty. It provides ready-made landing page and online store to expand your marketplace and embrace O2O customer experience for your members. It transforms physical cards, event and VIP coupons into virtual. Customers just add their digital wallets at any-time and anywhere!
FAST is one of the job creation schemes established under the Hong Kong Special Administrative Region (HKSAR) Government’s Anti-epidemic Fund to support local industries affected by the COVID-19 pandemic. The programme provides financial assistance to local companies engaged in the FinTech sector to create new jobs. Smart Business Consultancy Limited was glad to receive the financial subsidy from FAST aims to create new job opportunities in the FinTech sector and enrich Hong Kong’s FinTech talent pool in order to enhance the city’s competitive edge and reinforce its position as a leading international financial centre. Co-founder & CTO Prof. Ir Spencer Li added that FinTech talent pool is an important asset for Hong Kong to enhance the city’s competitive edge and reinforce its position as a leading international financial centre.
This special issue hosts four papers, covering crucial aspects of new technologies in the world of financial services, while exploring COVID-19 consequences. The first contribution by Co-founder & CTO Prof. Ir Spencer Li, “How Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?” tries to foreshadow how new normality will take place, looking at digital transformation, business process, and particularly customer experience. In other words, the paper explores how organizations speed up the digital transformation of business processes for a better customer experience while reducing exposure to COVID-19. Having outlined COVID-19 effects on digital transformation, Spencer focuses on customers’ behavior, at the same time paying attention to a series of psychological effects and examining how “customer experience leaders” outperform their competitors. He provides an original theoretical model, the after-COVID-19 “ABCDEF” effects model, which is defined as an “architectural framework for the decision-making process” combining human factors and emerging technologies in order to manage in the next normal.
Sheraton Hong Kong Tung Chung Hotel and Sheraton by Four Points was newly opened in January 2021. Sheraton Hong Kong Tung Chung Hotel has a rooftop grill restaurant, outdoor swimming pool, a bar and garden in Hong Kong. With free WiFi, this 5-star hotel offers a kids' club and a concierge service. Four Points by Sheraton Hong Kong Tung Chung delivers a restful stay for smart business and leisure travelers on their next adventures. Fun-loving types can relax over Hong Kong’s contribution to the global signature Best Brews craft beer programme as well as enjoy two timeless dining choices. Co-founder & CTO Prof. Ir Spencer Li expressed his gratitude to Sheraton Hotel groups to award this special marketing and advertisement management of Official Account Management of two newly opened hotels. He would encourage the whole marketing team to adopt new ways of O2O marketing techniques to attract more local tourists to the best services from two Sheraton hotels during COVID-19.
Smart Business Consultancy Limited has signed the distributorship of eByte WeChat Mini-program Solutions. eByte WeChat Mini-program can allow customers to perform online promotion of products and services, online business transactions in WeChar EcoSystem by accepting payment of WeChat Pay, Alipay, Visa/MasterCard. On behalf of Smart Business, Co-founder & CTO Prof. Ir Spencer Li had great confidence to sell existing customers to enjoy the benefits of using eByte solutions for Smart Retails customer experience.
Smart Business Consultancy Limited was awarded as HKSAR D-Biz Programme IT Services Provider for the categories 1 (Online business), 3 (Online customer services and engagement), 4 (Digital customer experience enhancement), and 5 (Digital payment/ mobile point of sale). Co-founder & CTO Prof. Ir Spencer Li showed his commitment on delivering new O2O smart retails solutions for SME to transform their existing business in distance business.
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